FAQs
Frequently Asked Questions
Welcome to AquaRyzers! We've put together answers to some of the most common questions about our products, orders, shipping, and payments.
If you can't find what you're looking for, our support team is always happy to help.
💬 Orders & Support
How can I contact AquaRyzers?
We're here to help! If you have a question about your order, our products, shipping, or anything else, you can contact our customer support team at:
We'll do our best to get back to you as quickly as possible.
When will my order be processed?
Orders are processed Monday through Saturday.
Please allow approximately 1–3 business days for your order to be processed. Once processing is complete, your order will be dispatched as soon as possible.
During holidays, promotional periods, and periods of unusually high order volume, processing may take a little longer.
Please note that orders are not processed or shipped on Sundays.
💳 Payments
What payment methods do you accept?
We accept major payment methods, including:
- Visa
- Mastercard
- American Express
- PayPal
All available payment methods will be displayed securely at checkout.
📦 Shipping & Delivery
How long will it take to receive my order?
Delivery times vary depending on your location.
As a general estimate, orders may take approximately 2–4 weeks to arrive. Some destinations may take longer.
Delivery times are estimates and are not guaranteed. Delays can occasionally occur due to customs processing, carrier delays, weather, holidays, high shipping volumes, or other circumstances outside our control.
For detailed delivery estimates by region, please see our Shipping Policy.
Do you ship worldwide?
No
We currently ship to customers in the UK.
Where do you ship from?
Our products are shipped from China through our international fulfilment partners.
Depending on the product and destination, orders may be handled by different shipping carriers.
Will I receive tracking information?
Yes. All orders include tracking.
Once your order has been dispatched, tracking information will normally be provided within approximately 24 hours. You can use your tracking information to follow the progress of your shipment.
What if I don't receive my order?
If your order appears to be significantly delayed or has not arrived within the applicable estimated delivery timeframe, please contact us at AquaRyzersSupport@gmail.com.
We'll check the tracking information and work with our shipping partners to investigate the shipment and provide you with an update.
For more information, please see our Shipping Policy.
🔄 Changes, Cancellations & Returns
Can I change or cancel my order?
We aim to process orders as quickly as possible, so please contact us within 12 hours of placing your order if you need to request a cancellation or change.
We'll do our best to accommodate your request, but we cannot guarantee that changes or cancellations will be possible once an order has entered processing or has been dispatched.
If your order has already been dispatched, you may be able to return it in accordance with our Return & Refund Policy and applicable consumer rights.
What if my order arrives damaged or defective?
We're sorry if your order doesn't arrive as expected.
Please contact us as soon as possible at AquaRyzersSupport@gmail.com and include your order number along with clear photographs or a video showing the issue.
We'll review the problem and, where appropriate, arrange a replacement or refund in accordance with our Return & Refund Policy.
🌎 Customs, Duties & Taxes
Will I be charged customs duties or taxes?
International orders may be subject to customs duties, import taxes, VAT, or other fees depending on the destination country.
These charges are determined by the relevant customs or tax authorities and may vary depending on your location and local regulations.
Where such charges are applicable and are not collected at checkout, they are the responsibility of the customer.
AquaRyzers is not responsible for delays caused by customs authorities.
If you're unsure whether additional charges may apply to your order, we recommend contacting your local customs or tax authority before placing your order.
💦 Product Questions
Do the water blasters come with a battery?
Yes. Our electric water blasters come with a rechargeable lithium battery.
Depending on the model, the battery may be located inside the blaster casing, handle, or magazine/clip.
Product specifications can vary between models, so please check the individual product listing for model-specific information.
Does the water blaster come with a screwdriver for charging?
Yes. A small Phillips-head screwdriver is included with the applicable models to allow access to the battery compartment for charging.
Please follow the instructions supplied with your specific product and handle the battery carefully.
🛟 Still Have Questions?
Can't find the answer you're looking for?
Our customer support team is happy to help.
We recommend including your order number in your message if you're contacting us about an existing order so we can assist you more quickly.