Refund policy
Returns & Refund Policy
We want you to be completely satisfied with your purchase from AquaRyzers. If you're not happy with your order, we're here to help.
📅 30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
- In the same condition as you received it.
- Unused and free from signs of unnecessary wear or damage.
- Complete with all accessories (where applicable).
- Returned in its original packaging where reasonably possible.
- Accompanied by proof of purchase (such as your order confirmation or receipt).
To request a return, please contact us at:
Please do not send your item back without contacting us first, as unauthorised returns may not be accepted.
If your return request is approved, we'll provide instructions on where and how to return your item.
Return Address:
61 Bridge Street - Kington HR5 3DJ, United Kingdom
📦 Return Shipping
Unless the item is faulty, damaged, incorrect, or not as described, customers are responsible for the cost of returning the item.
We recommend using a tracked shipping service, as we cannot accept responsibility for returns lost during transit.
🔍 Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or you have received the wrong product, please contact us as soon as possible so we can assess the issue and resolve it promptly.
Where possible, please include photographs of:
- The product.
- The packaging.
- Any visible damage.
This helps us process your claim more quickly.
🚫 Non-Returnable Items
For hygiene, safety, or legal reasons, certain products cannot be returned unless they are faulty.
Examples include:
- Perishable goods (such as food, flowers, or plants).
- Personalised or custom-made products.
- Personal care products.
- Hazardous materials, flammable liquids, or gases.
- Gift cards.
If you're unsure whether your item is eligible for return, please contact us before sending it back.
Sale items may only be returned where required by applicable consumer protection laws.
🔧 Product Alterations & Modifications
All returned items are carefully inspected upon arrival.
We cannot accept returns, refunds, or exchanges for products that have been modified, dismantled, repaired, or altered after delivery where those alterations have caused or contributed to the issue, affected the condition of the product, or made inspection impossible.
Examples include, but are not limited to:
- Opening or modifying the internal electronics.
- Altering the wiring or battery system.
- Changing or replacing internal components.
- Removing permanently fitted parts.
- Repainting or permanently altering the product's appearance.
This does not affect your statutory rights if the product is faulty, unsafe, or not as described.
🔄 Exchanges
At this time, we do not offer direct exchanges.
If you would like a different AquaRyzers Water Blaster model, colour, or product, please follow our return process for your original order (if eligible). Once your return has been approved, you can place a new order for your preferred item.
Please contact us before returning any product, as unauthorised returns may not be accepted.
All returned AquaRyzers Water Blasters must meet our return requirements, including being clean, dry, complete with all included accessories, and in the original condition received.
🇪🇺 European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you have the legal right to cancel your order within 14 days of receiving your goods, without providing a reason.
You may inspect the product in the same way you would in a retail shop. However, if the item has been used beyond what is necessary to establish its nature, characteristics, and function, a deduction from your refund may be made where permitted by law.
To qualify for cancellation, the product should be returned complete, with any accessories, and in its original packaging where reasonably possible, together with proof of purchase.
💳 Refunds
Once we receive your returned item, we'll inspect it and notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank, credit card provider, PayPal, or payment provider may require additional time to process the refund after it has been issued.
If 15 business days have passed since we approved your refund and you have not yet received it, please contact us at:
⚖️ Your Consumer Rights
Nothing in this Returns & Refund Policy limits or affects any statutory rights you may have under applicable consumer protection laws, including your rights relating to faulty, damaged, or incorrectly supplied goods.
📩 Need Help?
If you have any questions about returns, refunds, or exchanges, please contact us:
We'll be happy to assist you.