Shipping policy

At AquaRyzers, we strive to provide a smooth and reliable shipping experience for every customer. Please read the information below before placing your order.

Order Processing

All orders are processed within 24–48 hours of being placed.

Orders are processed Monday to Saturday. Orders placed on Sundays or public holidays will begin processing on the next available business day.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information, which is typically available within 24 hours of dispatch.

Shipping Locations

We currently only ship the UK.

Shipping Costs

Shipping is free on all orders.

The shipping cost is already included in the product price, so there are no additional shipping charges at checkout unless otherwise stated.

Shipping Partners

To provide the best delivery experience for customers around the world, we work with a range of trusted logistics providers. Depending on your destination, your order may be shipped using carriers such as Cainiao, Evri, or other reputable delivery partners.

Tracking Your Order

Every order includes tracking.

Once your order has been dispatched, tracking information will normally become available within 24 hours. You can use your tracking number to monitor your shipment through our website or the relevant shipping carrier.

Multiple Item Orders

If your order contains multiple items, they may arrive in separate packages.

Products supplied by the same supplier are usually shipped together. However, if your items are sourced from different suppliers, they will be dispatched separately and may arrive on different dates.

Incorrect Shipping Addresses

Please ensure your shipping address is correct before completing your purchase.

If an incorrect address is provided, please contact us immediately.

If the order has not yet been processed, we will cancel and refund the order so that you can place a new order using the correct shipping address.

Once an order has been dispatched, we may be unable to make changes to the delivery address.

Lost or Delayed Shipments

If your order appears to be delayed or lost, please contact us as soon as possible.

We will investigate the shipment with the shipping carrier, monitor the tracking information, and keep you updated throughout the process.

If there is an unexpected delay, we believe in being transparent and will provide honest updates whenever possible. As a gesture of goodwill, we may also offer a discount on a future purchase where appropriate.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible with:

• Your order number.
• A clear description of the issue.
• Photographs showing the damage.

If we determine that the item has been damaged beyond normal use or cannot be repaired or used as intended, we will provide a full refund or another appropriate resolution in accordance with our Returns & Refund Policy.

Customs, Duties & Import Taxes

For international orders, customs duties, import taxes, VAT, and any other local fees are the responsibility of the customer unless otherwise stated.

These charges are determined by your country's customs authorities and are outside of our control.

PO Boxes

At this time, we are unable to deliver to PO Boxes or parcel lockers.

Pre-Orders

We do not currently offer pre-orders.

All products listed on our store are available to order and will enter our standard processing timeline once your purchase has been completed.

Delivery Time Disclaimer
The delivery times listed above are estimates only and are not guaranteed. While most orders arrive within the estimated timeframe, delays can occasionally occur due to customs inspections, carrier delays, adverse weather, public holidays, high shipping volumes, or other circumstances beyond our control. We appreciate your patience and will always do our best to keep you informed if significant delays occur.

Please note: All delivery estimates begin after your order has been processed and dispatched, not from the date the order is placed.

Some orders are fulfilled and shipped directly from our trusted international fulfilment partners to provide the best product availability and competitive pricing.

Need Help?

If you have any questions about your order or our shipping policy, we're always happy to help.

Email: AquaRyzersSupport@gmail.com

We aim to respond to all enquiries as quickly as possible.